COVID Collection And Shipping Reminder

Dear Dallin Felt, (If you are currently in a temporary mission, please forward this to your mission office)

*Your travel information may be different from the information that we have. If you are not scheduled to travel to your original mission assignment in the next couple of weeks, please inform us.

Please read this ENTIRE email, follow the instructions, and register your kit before shipping it back on fedex.

!! Do Not Register Your Kit Until Your Collection Time!!

You will be told the exact date and time to collect your saliva sample by your travel agent. Wait until you receive an email from your agent to register your kit. Also, you can use this link, https://apply.joinsherpa.com/travel-restrictions, to view your countries travel restrictions as an additional resource.

• *If your collection time is after the last FedEx pick up in your area for the day, wait till the following morning to collect, ship and register your sample.*

Please complete the following steps:

1. Sign up for a Share My Health account at https://app.sharemy.health, using your missionary email.

2. If it hasn’t already come, Track your package using the following FedEx tracking number: 986828737560 at this link https://www.fedex.com/en-us/tracking.html

3. On your collection day, Collect your sample, and write your name somewhere on or in the package. (on the envelope, on the blue bag, on a piece of paper etc.)

4. Sign in to your Share My Health account and press “register your Kit” on the home screen. Follow the instructions until you have answered all the questions and pressed “register” (*hint, the last question will ask if you are pregnant).

5. Take a picture of your tracking number on the return envelope (white). This is located below the barcode. Additionally, take a picture of the barcode on your test tube.

6. Drop off your package to a FedEx Store (NOT a US Post Office or UPS) as soon as you have collected your sample. *Note that dropping off your package at an ACTUAL FedEx store drastically increases the chance your sample makes it to the lab on time. Places like Walgreens and other partner drop-off locations have been known to delay shipping or lose packages.

1. If you live close to South Jordan, Utah you have the option to drop off your sample at the lab. This dramatically increases the likelihood of getting your results on time. To drop it off, go to the below address(by 11 a.m.), go to the top levels of the parking garage, walk into the building and up to the second floor. Here there is a set of doors with a sign above it that says “SMRTL Sample Collection”, ring the doorbell and the lab technicians will take it from there. Please let us know if you are going to drop off your test.

7. Lab Address:
   SDTL/SMRTL:
   10644 South Jordan Gateway, Suite 200
   South Jordan, UT 84095

8. *The Most Important Step* Use this link, https://www.fedex.com/en-us/tracking.html, to track your shipment using the tracking number you took a picture of in step 2. If your package is “pending” or “exempt” call FedEx (1800-463-3339) immediately letting them know it is a “medical emergency” and the package must arrive on time. If there is no information on your package, go back to the FedEx box or location and ensure that everything was done properly.

If you drop it off properly, and FedEx delivers as expected, the package will arrive at the lab the next day. Please be patient while waiting for your results. With high testing volumes, you may not receive an email with your results until as late as 9pm the same day it arrives at the lab.

While waiting for your results, do not call the lab directly! This slows down the testing for all the missionaries testing that day.

If you have not already, please respond to this email if:

1. Your kit will not arrive on time for you to collect your sample.

2. If you are planning on dropping off your test at the lab.

3. You are taking a local test not through ShareMyHealth.

4. You shipped in your sample too early.

5. There is a problem with your shipment.

6. Your flight plans have been changed to another date.

7. You are no longer traveling.

Good Luck and Safe Travels!